📲 Critics Slam Apple’s Faulty AI Feature

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In today's email

1. 📈 Get the most out of ChatGPT

2. 📲Critics Slam Apple’s Faulty AI Feature

3. ✈️Delta Introduces AI-Powered Travel Assistant

4. 🤖How Companies Are Using AI & How Yours Can Too

5. 🤯 Quick Takes

Read Time: 5 Minutes

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In the Know​

Critics Slam Apple’s Faulty AI Feature

Apple's AI-powered news summarization feature has come under intense scrutiny for generating inaccurate and misleading alerts. Critics argue the technology is not ready for public use and poses significant risks of misinformation.

Key Points:

• Controversial AI Feature: Apple's tool, designed to summarize breaking news notifications, has fabricated false claims, such as suggesting prominent individuals' deaths or incorrect event outcomes.

• BBC Concerns: The BBC highlighted issues in December, citing errors like false claims about UnitedHealthcare CEO Brian Thompson's case and Rafael Nadal's personal life.

• Calls for Withdrawal: Former Guardian editor Alan Rusbridger and organizations like the NUJ and RSF have urged Apple to remove the feature, citing public trust concerns.

• Apple's Response: Apple plans a software update to label AI-generated summaries but continues to face backlash for shifting responsibility to users.

• Broader Issues: Errors have also impacted other outlets, like The New York Times, showcasing the broader challenge of generative AI's reliability.

As public trust in media hangs in the balance, Apple faces mounting pressure to prioritize accuracy and accountability.

💡 Did You Know?

AI Can Predict the Weather Better than Ever: Supercomputers powered by AI are now able to predict weather patterns with more accuracy than traditional models, sometimes giving us a glimpse into the future of weather forecasting that could revolutionize how we prepare for storms, heatwaves, and more.

Delta Introduces AI-Powered Travel Assistant

Delta Air Lines introduced Delta Concierge, a cutting-edge AI-powered assistant, set to transform the Fly Delta app starting in 2025. Designed to simplify and personalize travel, the AI tool will provide real-time assistance through voice or text, delivering tailored notifications like passport expiration alerts, gate directions, and destination-specific updates such as weather conditions.

Delta Concierge aims to enhance every stage of the journey, from pre-trip planning to navigating airports. Future updates will integrate features like automatic Wi-Fi connections and personalized in-flight entertainment for SkyMiles members, cementing Delta’s position as a leader in customer-centric innovation.

How Companies Are Using AI & How Yours Can Too

Explore expert insights on how AI can help your business provide the best CX.

There may be readiness gaps in technical integration, data quality, and risk management, but businesses are continuing a shift to AI solutions to gain a competitive advantage amid economic uncertainties, especially for CX. A recent survey by Ubiquity and CX Dive’s studioID shows the vast majority of business leaders (95%) believe real-world capabilities of AI will meet or exceed the current hype within five to 10 years.

Brands that embrace AI with a clear plan for governance and risk mitigation, promote transparency, and establish metrics to measure ROI are best positioned to unlock AI’s potential. In this research report, you'll learn: 

• How businesses are using AI to continually improve the customer experience

• The impact of AI on workforce dynamics

• What’s required to manage risk and realize AI’s full potential

Quick Takes

• AWS Commits $11 Billion to Expand Cloud Infrastructure in Georgia: Amazon Web Services announced a $11 billion investment to enhance its cloud computing and AI infrastructure in Georgia, creating approximately 550 jobs. The expansion highlights Georgia's growing appeal for data centers, driven by tax incentives, affordable energy, and robust digital infrastructure.

• Panasonic Unveils Umi: AI Wellness Coach for Families: At CES 2025, Panasonic introduced Umi, an AI-powered wellness coach designed to help families set goals, manage tasks, and build healthier routines. Developed with Anthropic’s Claude AI, Umi offers personalized coaching and integrates with wellness experts to create holistic wellness experiences.

• Uber Partners with Nvidia to Accelerate Autonomous Vehicle Development: Uber has teamed up with Nvidia to leverage its Cosmos simulation tool and DGX Cloud platform to enhance the development of its autonomous vehicle technology. These advanced AI tools will support Uber’s self-driving initiatives by providing realistic simulations and high-performance AI infrastructure, enabling faster deployment and scaling of autonomous driving solutions.

That’s all for Today!

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