💻 Claude’s Getting an Upgrade

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In today's email

1. 🛠 It’s time to change the way we build digital products

2. 📣 Cisco Unveils AI Innovations at WebexOne

3. 💻 Claude’s Getting an Upgrade

4. 🤖 Webinar: Escaping AI POC purgatory

5. 🤯  Quick Takes

Read Time: 5 Minutes

It’s time to change the way we build digital products

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In the Know​

Cisco Unveils AI Innovations at WebexOne

At the recent WebexOne event, Cisco showcased a suite of AI-powered innovations aimed at transforming customer interactions within the Webex Contact Center. These advancements reflect Cisco's commitment to enhancing user experiences by leveraging cutting-edge technology and conversational intelligence.

Key Points:

• Webex AI Agent: Introduced as a self-service tool that resolves customer inquiries quickly and effectively, reducing wait times and frustration.

• AI Agent Studio: A user-friendly design tool for businesses, enabling easy training and deployment of AI agents, enhancing scalability in contact centers.

• Cisco AI Assistant: Provides agents with automated support features such as context summaries, suggested responses, and call continuity to improve service efficiency.

• Agent Wellness Features: Introduces proactive scheduling and support adjustments to optimize agent performance and reduce burnout.

• Advanced Analytics: New tools for analyzing customer interactions to identify trends and improve service delivery proactively.

Cisco's new AI solutions position the company to redefine customer service standards by integrating intelligent automation and analytics, ensuring faster, more empathetic interactions that bolster customer trust and loyalty. These innovations not only address current challenges in customer service but also pave the way for future enhancements in user experience.

Claude’s Getting an Upgrade

Claude 3.5 Sonnet and Claude 3.5 Haiku have been launched, featuring substantial improvements over previous models. The Claude 3.5 Sonnet excels in coding tasks, achieving remarkable performance gains in various benchmarks, while maintaining the same cost and speed as its predecessor. Claude 3.5 Haiku offers comparable performance to the earlier Claude 3 Opus model, making it a cost-effective option for users. Additionally, a new public beta feature enables Claude to interact with computers like a human, allowing for more complex tasks that can streamline workflows. These advancements position both models as powerful tools for developers and businesses looking to enhance productivity and efficiency.

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Quick Takes

• Aidium Launches AI Feature for Enhanced Lead Conversion: Aidium Mortgage CRM has introduced Aidium Intelligence, an advanced AI feature that analyzes over 5,000 consumer data points to predict a lead's readiness to purchase or refinance. This innovative approach allows lenders to prioritize outreach more effectively, significantly improving conversion rates and leveraging existing customer databases for new opportunities.

• Qualcomm and Google Collaborate on AI Voice Assistants for Automakers: Qualcomm has announced a partnership with Google to provide automakers with a combined solution of chips and software that enables the development of custom AI voice assistants. This collaboration aims to enhance the functionality of Google's Android Automotive OS on Qualcomm's hardware, allowing manufacturers to create unique voice technologies that operate independently of a driver's phone.

That’s all for Today!

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